Ronald McDonald House in Hospital USM Aims to Ease the Burden of Families in Kelantan

This temporary accommodation ensures that families of pediatric patients are always kept close


KUBANG KERIAN, 6 August 2019 –  The Ronald McDonald House on the grounds of Hospital Universiti Sains Malaysia (Hospital USM) in Kubang Kerian, Kelantan is a result of the contribution from various parties. This temporary accommodation or “home away from home” by Ronald McDonald House Charities (RMHC) aims to fulfil the needs of families of pediatric patients within the state, while helping to alleviate families’ financial burdens by providing affordable lodging at only RM5 per night.


The Ronald McDonald House in Hospital USM that was officiated by YB Dato’ Mohd Amar Bin Abdullah, Timbalan Menteri Besar Kelantan, is the second of its kind in Malaysia. The first Ronald McDonald House was built in 1999 at Hospital Canselor Tuanku Muhriz Universiti Kebangsaan Malaysia (HCTM-UKM) in Kuala Lumpur, and will be celebrating its 20th anniversary this year. There are currently 370 Ronald McDonald Houses across the globe, providing a place to stay for families with hospitalised children seeking treatment at nearby hospitals and medical facilities.


“The Kelantan state goverment is pleased to have an initiative like this by RMHC. The concept of a temporary accommodation such as the Ronald McDonald House is very unique as it enables families who travel from afar to be close to their children during the extended periods of pediatric medical treatment. This house will definitely benefit those who seek treatment at Hospital USM as well as other nearby hospitals in Kota Bharu,” said Dato’ Mohd Amar.


The Ronald McDonald House on the grounds of Hospital USM, Kubang Kerian seeks to fulfil the high demand for a facility like this, as the hospital receives more than 20,000 pediatric patients each year. Other than benefitting the Kelantan rakyat who make up the majority of those who frequent Hospital USM, this house will also help families who visit the hospital from neighbouring states.


With USM selected to implement the Accelerated Programme for Excellence (APEX), this has elevated Hospital USM’s position as the main referral hospital and community health hub in the East Coast through Phase 2 of APEX (from 2014 to 2025). The Ronald McDonald House here further underscores Hospital USM as a hospital that caters to the needs of patients and their families, especially those in the East Coast region.


Azmir Jaafar, President of RMHC Malaysia as well as Managing Director and Local Operating Partner of McDonald’s Malaysia said, “RMHC Malaysia is committed in providing facilities that benefit the community. We hope that through strategic collaborations with the Ministry of Health, the state government,  and healthcare providers, especially hospitals with high traffic, we will continue to maintain our promise of ‘Keeping Families Close’ through the Ronald McDonald House initiative.”


Azmir also emphasised that the construction of the RM4 million Ronald McDonald House would not have been made possible without the contribution from McDonald’s customers via the RMHC Malaysia coin box at McDonald’s restaurants nationwide, business partners, McDonald’s employees, as well as franchisees.


“We are happy to make available the Ronald McDonald House for the use of many, especially the Kelantan rakyat and those from the East Coast. It is our hope that with this house, parents will be more comfortable and at ease during difficult times when their child is seeking medical treatment,” added Azmir.


YBhg. Professor Datuk Dr Asma Ismail, Universiti Sains Malaysia Vice Chancellor who was also present at the ceremony, said that the house was able to encourage the speedy recovery of pediatric patients due to available physical and emotional support.


“Physical and emotional support from family members are important factors that encourage recovery in pediatric patients. Having their families close to them on hospital grounds will spur them on to be happy and motivated for recovery. We are able to see positive effects exhibited throughout the recovery process,” she said.


“The construction of the Ronald McDonald House here is a catalyst for the university – by way of the hospital underscoring USM’s role as an APEX University – where the core ideals are sustainability and humanity, particularly for the B40 group,” she added.


RMHC Malaysia conducts 4 main programmes to help Malaysian children, which are the Ronald McDonald House, Ronald McDonald Sensory Room, Gift of Smile, and Back-to-School packs for primary school children from underprivileged families. These programmes encompass the 3 core pillars of RMHC Malaysia which are Health, Education, and Welfare.


Quick Facts about Ronald McDonald House in Hospital USM, Kelantan

  • Total bedrooms: 18 (accommodates 18 families at a single time)
  • Total beds: 72 units
  • Ronald McDonald Sensory Room: Fitted with multi-sensory equipment to facilitate the development of special needs children
  • Other available facilities: Dining area, living room, kitchen, laundry room, and games room


Other programmes by RMHC at Hospital USM include Gift of Smile, a full financial aid programme for children born with cleft lip or palate for corrective operation.


Contact the Ronald McDonald House in Hospital Canselor Tuanku Muhriz UKM (HCTM-UKM), Kuala Lumpur at 03-9173 5994 or the RMHC Malaysia headquarters at 03-7843 3388 if you are interested to contribute via cash donations or volunteer for RMHC Malaysia.





About RMHC


RMHC Malaysia was established in February 1990 as a non-profit organization with the mission to create, find and support programmes that directly improve the health and well-being of under-privileged children in Malaysia. RMHC Malaysia operates four main programmes in supporting their core pillars of Health, Education and Welfare. These programmes are the Ronald McDonald House, Ronald McDonald Sensory Room, Gift of Smile and the ‘Back-to-School’ program. In the last 28 years, RMHC has positively impacted more than 40,000 children’s lives in the areas of health, education and welfare with funding of more than RM20 million. Funds for programmes are collected through the generosity of individual donors through coin-boxes located at McDonald’s Restaurants and from corporate sponsorships and donations. For more information on RMHC, please visit


About McDonald’s

McDonald’s is the world’s leading food service retailer with approximately 36,000 restaurants worldwide, serving more than 70 million customers daily in more than 100 countries. With 37 years of presence in Malaysia, McDonald’s serves over 13.5 million customers a month at more than 280 restaurants nationwide. McDonald’s employs more than 14,000 Malaysians in restaurants across the nation providing career, training and development opportunities. For more information on McDonald’s, please visit


About Hospital USM


Hospital Universiti Sains Malaysia (USM) was established as a teaching hospital in 1983, led by Professor Dr. Kamaruzaman Wan Su, the first director of Hospital USM with his two deputy directors and 570 pioneer staff. Now, for more than 30 years, Hospital USM served the people with around 3,322 staff and the current director continues to offer various clinical services and supports to locals as well as patients across Malaysia.


The inauguration of Hospital USM was done on 26 August 1984 by the KDYMM Al-Sultan Kelantan, Sultan Ismail Ibni Almarhum Sultan Yahya Petra. Hospital USM is aimed to be the main teaching hospital for Medical Science, Dental Science dan Health Science. Hospital USM also provides treatment services to patients while giving opportunity for researchers to carry research activities.


Supported by its mission: “Hospital Universiti Sains Malaysia Hospital will explore new areas of patient care services and become an excellent medical centre with quality services and advanced technology usage”, Hospital USM is moving forward to make this mission a reality.

As an excellent corporate organisation, Hospital USM provides patient care services that operate based on:

  • Administrative and management efficiency
  • Quality service products
  • Interest in teaching and research activities
  • Optimal financial generation
  • Development of human resources values
  • Preserving social responsibility to society



For further enquiries, please contact:-


Nasri Nordin | Norazizan A. Manaf, Persatuan Kebajikan Ronald McDonald Malaysia


Nasri. |


Afni Adnan, McDonald’s Malaysia



Wan Azahar Wan Ahmad | Nik Sheila Erini Che Mat Kamel, Kampus Kesihatan, Universiti Sains Malaysia

+6017-2002105 | +6013-9853884 |


Sarah Tay | Kirtana Dharmananda

012-3101213 | 011-23207847 |


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